CASE STUDY
How Clarel reshaped their company culture through 100% online training
August 24, 2023
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Table of contents
A growth mindset is the belief that our abilities, talents, and intelligence can be developed. It’s not about denying reality (“everyone can do everything”); it’s about understanding that with the right strategies, deliberate practice, and time, it’s possible to improve consistently.
People with a growth mindset tend to ask different questions. Instead of “What if I fail?”, they think, “What can I learn from this?” or “What part do I still need to train?” That difference may seem small, but it completely changes behavior.
The term growth mindset became widely known thanks to psychologist Carol Dweck, after decades of research into motivation, performance, and how people interpret failure. She observed something very human: when faced with a mistake, some people shut down (“I’m not cut out for this”), while others open up (“not yet, but I can improve”).
That’s where two common mental frameworks come from:
It’s not about having a “positive attitude.” It’s a belief system that shapes how you interpret what happens… and what you do next.
| Situation | Fixed mindset | Growth mindset |
|---|---|---|
| Challenge | Avoids it to avoid failure or exposure | Accepts it as an opportunity to learn |
| Mistake | Sees it as proof of incompetence | Uses it as a signal to adjust and improve |
| Effort | “If it's hard, it means I'm not good enough” | “If it's hard, it means I'm training” |
When a team adopts this approach, you can see it in observable behaviors: more questions, more iteration, less fear of admitting what they don’t know, and a stronger focus on learning fast.
A team that learns continuously improves processes, reduces rework, and finds healthy shortcuts (“improving the system”) instead of simply “working more hours.”
Innovation requires experimentation, and experimenting means making mistakes. When errors are treated as learning (not as blame), more ideas and more useful tests emerge.
Instead of getting stuck or waiting for instructions, teams with a growth mindset tend to try alternatives, ask for help in time, and document what they learn.
When someone feels they’re making progress, intrinsic motivation increases. They become more engaged because they see real improvement, not just repetitive tasks.
They learn faster because they:
Internal competition decreases and a “we learn together” mindset grows. Sharing knowledge stops feeling like a threat and becomes part of the job.
This is where it’s won or lost. It’s not enough to say “we want a growth mindset.” You have to change conversations, rituals, and leadership signals.
Feedback works when it focuses on behaviors and processes, not personal labels.
Practical suggestion: build a simple biweekly habit of “15-minute feedback” sessions between peers.
A stretch challenge is a project that’s slightly above someone’s current level but achievable with guidance. Without support, it turns into stress.
Minimum recommended support:
If you only reward outcomes, you teach people not to take risks. Recognizing the process isn’t “applauding for the sake of it”; it reinforces what actually drives improvement.
Examples of meaningful recognition:
Changing language changes the mental frame:
It may seem minor, but it prevents mental shutdowns and keeps the conversation open.
Easy ideas to implement:
If learning only happens “when you have time,” in practice it doesn’t happen. Protect a regular block (for example, 60–90 minutes per week) for training or practice.
Learning platforms like isEazy Skills (or other eLearning solutions) can help if they fit your culture and needs. The key is not just access, but also real usage and follow-through.
This is decisive. The team copies what they see.
Culture-setting behaviors:
When someone says “I can’t,” they usually mean “I can’t yet.” That nuance keeps the door open and reduces the feeling of a definitive sentence.
An open attitude without a strategy runs out of steam. A growth mindset works best when paired with method: deliberate practice, feedback, repetition, and adjustment.
Other people’s success can feel like a threat—or like a map. With a growth mindset, the question becomes: “What did they do? What can I learn from that process?”
It’s not “anything is possible if you want it.” It’s “you can improve with strategy, practice, and support.” If you oversell it, you lose credibility.
If the system rewards only visible wins, the team will learn to avoid risks and hide mistakes. That’s the fastest route to a defensive culture.
Asking for continuous improvement without calendar space or budget is a contradiction. People notice quickly.
If leaders never make mistakes “in public,” no one feels safe learning in public.
It’s not a program with an end date. It’s a cultural shift sustained by habits, processes, and consistent signals.
Yes. A growth mindset can be learned. The first step is noticing fixed-mindset thoughts when they appear (“I’m just not good at this”) and reframing them honestly: “I don’t have it yet—if I practice and use the right strategies, I can improve.”
No. A growth mindset is not a magic formula. What it does is increase your chances of reaching your potential because you’re more likely to persist, learn faster, and adjust your approach. Success still depends on effective strategy, effort, resources, and time.
Look for observable signals such as:
There’s no universal timeline. Many people start noticing changes within weeks if they practice consistently, but developing a growth mindset is an ongoing process that strengthens over time through repetition, feedback, and reflection.
Yes—this is very common. You might have a growth mindset at work but a fixed mindset about public speaking or sports, for example. Part of the work is identifying these “fixed zones” and deliberately reframing them.
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