All knowledge, communication, gamification and training of ING in one app

Sector

Banking

Region

Spain

Workforce

+1100 in Spain

Creation

1991

More about the case study

ING retail banking came to Spain in 1999. Thinking and doing things differently, and being the first bank to become 100% mobile in its operations, has made us one of the leaders in retail banking nationwide, with almost 4 million customers.

Andrés Ortega, Human Resources & Talent Manager of ING, and Carlos de la Torre, Learning & Talent Specialist, tell us personally the impact that isEazy Engage has had on ING and how its implementation has allowed the retail banking company to share all its knowledge, values and way of working among its more than 1,100 professionals in Spain.

The need

To create a tool that simplifies internal processes and serves to share the values and way of working of the company, without forgetting its DNA: digital, mobile, innovative and efficient. So that all employees remain aligned to achieve a common goal: to offer the best service to their customers.

The solution

A platform that offers the possibility of autonomously creating and managing ING’s own apps. Thus centralizing all training, knowledge and corporate communication in a single tool.

The results

What started as an onboarding app for a specific project, has become a platform that ING uses for all areas of the business. In fact, to the extent that isEazy Engage has been developing new functionalities and updates, ING has discovered new uses and functionalities that allow it to establish a new way of relating to its professionals and increasing its engagement and commitment to the company.

Explained by

Andrés Ortega

Human Resources & Talent Management

Carlos de la Torre

Learning & Talent Specialist

Remember!Although in this content you will find us under the name Bizfit, we are now isEazy Engage. We have a new look, but we are still the only app capable of driving engagement in all your training projects.

Author

Design and share your own training content.

Factory

Bespoke content creation in record time.

LMS

Learning and management centred on the user experience.

Skills

A complete catalogue for upskilling your team.

Engage

Mobile learning at the fingertips of your digital workers.

Game

Gamification app for boosting the success of your training.