ING’s Corporate Knowledge
Communication and Training in
One App
ING for individuals has been active in Spain since 1999. Thinking and doing things differently, as well as proudly being the first 100% mobile bank, has made them one of the country’s benchmarks in retail banking, with an impressive 3.9 million customers.
Over the years, ING has opted for an innovative digital banking model that breaks away from traditional schemes, consolidating itself as a leader in the financial sector. In order to continue growing and offering a better service to their customers every day, they needed a way to transfer their values and work ethic to all their professionals.
Meeting this goal meant looking for a digital solution that would facilitate access to knowledge and optimize internal communication, all within a single platform.
Andrés Ortega, HR & Talent Management at ING Spain, and Carlos de la Torre, Learning & Talent Specialist, tell us first-hand about the positive impact isEazy Engage has had on ING. They explain how its implementation has allowed the retail banking company to share its complete body of knowledge, values and work ethic with its team of over 1,100 professionals in Spain.
Andrés Ortega
Human Resources & Talent Management.
Carlos de la Torre
Learning & Talent Specialist.
Founded
1999
Sector
Banking
Reach
Spain
Scale
1,100+ employees
Technology
isEazy Engage
- CHALLENGE
Digital training in line with ING's DNA
To continue standing out as a leader in the field of digital banking, ING needed a tool that would simplify internal processes and serve to share the company’s values and work ethic.
It was crucial that this process respected the company’s core DNA – digital, mobile, innovative and efficient – and ensured that all employees could align to achieve a common goal: offering the best possible service to their customers.
Andrés Ortega, HR & Talent Management at ING Spain.
- SOLUTION
One centralized platform to connect, train, and motivate ING’s team
To respond to these challenges, they implemented isEazy Engage, a platform that allows ING to create and manage its own apps autonomously, thereby centralizing all training, knowledge and corporate communication into a single tool. Below are just a few of its standout features:
- Customization
The customization options offered by isEazy Engage have allowed ING to create more than 22 different environments to cover training, knowledge, communication and gamification topics across two languages. These environments are organized according to groups selected from the more than 1,100 professionals who work at ING Spain.
- Gamification
The platform’s inclusion of game dynamics allowed ING to encourage greater participation from its employees, improving engagement and facilitating higher-quality learning.
- Social dynamics
isEazy Engage allows users to create and share their own content from the palm of their hand, promoting interaction and an enhanced sense of community between collaborators.
- Communication
ING has been able to use the platform to develop talent, assess results, keep candidates informed and communicate directly and quickly with all its employees, ensuring that everyone is always up to date.
- THE RESULT
Greater commitment and streamlined
processes
Since implementing isEazy Engage, ING has enjoyed significant improvements in its training and communication processes. In addition, they’ve managed to:
- Reduce internal times and streamline processes
- Increase engagement
- Expand its use to multiple areas
Andrés Ortega, HR & Talent Management at ING Spain.
Do you want to level up your team's training?
Transform the way your employees access, train, and connect with isEazy Engage:
- Simple, effective communication: Keep your employees connected and engaged, ensuring that everyone is in line with the company’s goals.
- Knowledge at their fingertips: Provide your workforce with all the information they need: manuals, product catalogs, videos and more, so that they can perform their work in the most efficient way.
- Continuous training in their day-to-day work: Reinforce your team’s learning with attractive interactive content, designed to keep them up to date and always prepared for daily challenges.
What are you waiting for?
