CASE STUDY
Through its motto Connecting for a better future, Vodafone has become one of the most powerful telephone operators in the world, connecting more than 650 million people and organizations of all sizes. As one of the undisputed leaders in the telecommunications sector, the company has been offering the most powerful connectivity services of the market since 1994.
Nevertheless, to be able to respond to the needs of a sector as competitive as the telecommunications one, Vodafone Spain required a tool to meet the ongoing training needs of its employees.
Carmen María López Fernández de Córdoba, Learning Contents Factory Team Leader at Vodafone, tells us how isEazy Author helped them develop their own internal e-learning content factory with a course creation tool that allows all employees to be trained autonomously, quickly and efficiently.
Founded
1994
Sector
Telecommunications
Countries
Agreements with 42 countries
Staff
+92K
Technology
isEazy Author
Carmen María López Fernández de Córdoba
Learning Contents Factory Team Leader
Vodafone
NEED
If there’s one sector that’s competitive, it is certainly the telecommunications sector. It is a continuously evolving industry in terms of its products, processes, services, and business models.
This is something that inevitably makes companies that are part of it need to keep their entire team of professionals up to date as quickly as possible.
However, for a big company like Vodafone with a staff composed of more than 4,000 employees in Spain, that task is quite complex.
Before isEazy Author came on the scene, the company already had other, more traditional tools to create courses; however, none enabled them to have the speed and autonomy they were seeking and were forced to outsource the training service.
“We needed an agile, fast, and versatile tool that would allow us to learn quickly as a content factory and would give us the chance to involve other people from the organization who were not familiar with the development of e-learning content.”
Carmen María López Fernández de Córdoba
Learning Contents Factory Team Leader
Vodafone
SOLUTION
Time optimization
isEazy Author has allowed Vodafone to optimize the time it takes them to create their e-learning content, achieving the highest quality possible in their courses. They can now meet their training goals by creating great volumes of training materials in just a few minutes.
In addition, pre-formatted slides and the user-friendly interface have made it so easy that any professional from the company can create their own courses whether they are familiar with e-learning content creation or not. And they can even adapt old presentations and documents to a more dynamic, multi-device online format. All of this is possible without the need for technical know-how or a lot of training on the tool.
Interactive elements
The great variety of interactive elements available has also allowed Vodafone to develop much more visual and attractive content. Infographics, games, tests, etc. that assist in knowledge acquisition and multiply the training completion rate.
“Thanks to their exercises and games we have been able to create more visual, interactive courses. Also, the option to access an entire image bank and the great variety of pre-designed resources enable us to create quite appealing content effortlessly.” Carmen María López Fernández de Córdoba, Learning Contents Factory Team Leader at Vodafone
“The isEazy Author learning curve is not at all steep, allowing our Learning Influencers, who are experts in different company areas, to easily share their knowledge with the rest of the team.”
Carmen María López Fernández de Córdoba
Learning Contents Factory Team Leader
Vodafone
RESULTS
Now Vodafone is able to create in minutes for any type of use or training need. Learning “pills” or “snippets” about new products, content about corporate culture, customer service, incident management, etc. Having already developed more than 400 courses, autonomously.
As Carmen mentions, this is mostly due to the fact that isEazy Author allows them to “focus on the course content and nothing else, without having to invest time in creating and designing the on-screen layout from scratch”. Thus, they have been able to set up their own e-learning content factory, producing more than 70% of their training content with isEazy Author.
“We will continue working to increase the size of our group of Learning Influencers and multiply the quality of our e-learning content as the possibilities of isEazy Author continue to grow.”
Carmen María López Fernández de Córdoba
Learning Contents Factory Team Leader
Vodafone
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