CASE STUDY
ING for individuals has been active in Spain since 1999. Thinking and doing things differently, as well as proudly being the first 100% mobile bank, has made them one of the country’s benchmarks in retail banking, with an impressive 3.9 million customers. Over the years, ING has opted for an innovative digital banking model that breaks away from traditional schemes, consolidating itself as a leader in the financial sector. In order to continue growing and offering a better service to their customers every day, they needed a way to transfer their values and work ethic to all their professionals.
Meeting this goal meant looking for a digital solution that would facilitate access to knowledge and optimize internal communication, all within a single platform.
Andrés Ortega, HR & Talent Management at ING Spain, and Carlos de la Torre, Learning & Talent Specialist, tell us first-hand about the positive impact isEazy Engage has had on ING. They explain how its implementation has allowed the retail banking company to share its complete body of knowledge, values and work ethic with its team of over 1,100 professionals in Spain.
Founded
1999
Sector
Banking
Reach
Spain
Scale
1,100+ employees
Technology
isEazy Engage
Andrés Ortega
Human Resources & Talent Management
ING Spain
Carlos de la Torre
Learning & Talent Specialist
ING Spain
NEED
To continue standing out as a leader in the field of digital banking, ING needed a tool that would simplify internal processes and serve to share the company’s values and work ethic. It was crucial that this process respected the company’s core DNA – digital, mobile, innovative and efficient – and ensured that all employees could align to achieve a common goal: offering the best possible service to their customers.
“Our daily motivation is to continue growing in a sustainable way without losing sight of our main objective, which is to offer a better service to our customers every day. And this is only possible if all the people who are part of the bank share this same way of thinking.”
Andrés Ortega
HR & Talent Management
ING Spain
SOLUTION
To respond to these challenges, they implemented isEazy Engage, a platform that allows ING to create and manage its own apps autonomously, thereby centralizing all training, knowledge and corporate communication into a single tool. Below are just a few of its standout features:
Customization
The customization options offered by isEazy Engage have allowed ING to create more than 22 different environments to cover training, knowledge, communication and gamification topics across two languages.
Gamification
The platform’s inclusion of game dynamics allowed ING to encourage greater participation from its employees, improving engagement and facilitating higher-quality learning.
Social dynamics
isEazy Engage allows users to create and share their own content from the palm of their hand, promoting interaction and an enhanced sense of community between collaborators.
Communication
ING has been able to use the platform to develop talent, assess results, keep candidates informed and communicate directly and quickly with all its employees, ensuring that everyone is always up to date.
“The truth is that isEazy Engage has adapted perfectly to these needs. The platform, which offers the possibility of creating and managing your own apps autonomously, has revolutionized our workspace and made it possible for the WAI project to become a reality.”
Carlos de la Torre
Learning & Talent Specialist
ING Spain
RESULT
Since implementing isEazy Engage, ING has enjoyed significant improvements in its training and communication processes. In addition, they’ve managed to:
The platform has made it possible to simplify the creation and management of content, optimizing resources and improving work times.
Thanks to gamification dynamics, engagement in training has improved, resulting in a high level of use from employees.
What started as a solution to digitize the company’s onboarding process has become a key tool for multiple processes within HR and communication.
“isEazy Engage has contributed to maintaining our “People in Progress” – a commitment to improve our future, in which we continue to break traditional schemes, and establish a new way of connecting and relating to our professionals.”
Andrés Ortega
HR & Talent Management
ING Spain
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