Fondo

 

CASE STUDY

ING​’s​ ​Corporate Knowledge
C​​​ommunication and ​Training in O​​​ne ​A​​​pp

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About ING

ING for individuals has been ​active​​​ in Spain since 1999. Thinking and doing things differently, as well as ​proudly ​being the first 100% mobile bank, has made them one of the ​country’s ​benchmarks in retail banking​​, with ​an impressive ​3.9 million customers. Over the years, ING has opted for an innovative​​ digital banking model that breaks ​away from​​​ traditional schemes, consolidating itself as a leader in the financial sector. ​I​​​n order to continue growing and offering a better service to their customers every day, they needed ​a way ​to transfer their values and ​work ethic​​​ to all their professionals.

​Meeting this goal meant​​​​ ​looking for a digital solution that would facilitate access to knowledge and optimize internal communication​, all​ ​within​​​ a single platform.
 

The ING team

Andrés Ortega, HR & Talent Management at ING Spain, and Carlos de la Torre, Learning & Talent Specialist, tell us first-hand about the ​positive ​impact​​ isEazy Engage has had on ING​.​ ​They explain​​​ how its implementation has allowed the retail banking company to share​​ its ​complete body of ​knowledge, values and ​work ethic​​​​​ ​with ​its ​team of​​​​​ ​over​​​ 1,100 professionals in Spain.

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Founded

1999

Sector

Banking

Reach

Spain

Scale

1,100+ employees

Technology

isEazy Engage

Autor

Andrés Ortega

Human Resources & Talent Management

ING Spain

Autor

Carlos de la Torre

Learning & Talent Specialist

ING Spain

NEED

Digital training ​in line​​​ with ING’s DNA

 

To continue ​standing​​​ out as a leader in ​the field of ​digital banking, ING needed a tool that would simplify internal processes and serve to share the company’s values and w​ork ethic.​​​​​ ​It was crucial that this process respected the company’s core​​​​​ DNA​ –​​​ digital, mobile, innovative and efficient​ – ​and ensured that​​​ all employees ​could​​​ alig​n ​​​to achieve a common goal:​​ offer​ing​ the best ​possible ​service to their customers.

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“Our daily motivation is to continue growing in a sustainable way without losing sight of our main objective, which is to offer a better service to our customers every day. And this is only possible if all the people who are part of the bank share this same way of thinking.”

Profesional

Andrés Ortega

HR & Talent Management

ING Spain

SOLUTION

One​​​ centralized platform to connect, train, and motivate ​ING’s ​​​team

To respond to these challenges, they implemented isEazy Engage, a platform that ​allows ​​​ING​​​ to create and manage its​ own apps autonomously,​​​ thereby​ centralizing all training, knowledge and corporate communication in​to​ a single tool. ​Below are just a few of its standout features​​​:

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Customization

The customization options offered by isEazy Engage have allowed ING to create more than 22 ​different ​environments ​to​​​ cover training, knowledge, communication and gamification topics​ across​​​​​ two languages​.

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Gamification

The​ platform’s​ inclusion of game dynamics​​ allowed ING to encourage ​greater​​​ participation ​from​​​ its employees, improving engagement and facilitating ​higher-quality ​learning.

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Social dynamics

isEazy Engage​​ allows users to create and share their own content from the palm of their hand, promoting interaction and a​n enhanced​ sense of community ​between​​​ collaborators.

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Communication

ING has been able to use the platform to develop talent, assess​ results​, keep candidates informed​​ and communicate directly and quickly with ​all ​its employees, ensuring that everyone is always up to date.

“The truth is that isEazy Engage has adapted perfectly to these needs. The platform, which offers the possibility ​of​​​ creat​ing​​​ and manag​ing​​​ your own apps autonomously, has revolutionized our workspace and made it possible for the WAI project to become a reality.”

Profesional

Carlos de la Torre

Learning & Talent Specialist

ING Spain

RESULT

Greater commitment and s​treamlined processes

 

Since ​implementing​​​ isEazy Engage, ING has e​njoyed​​​ significant improvements in its training and communication processes. In addition, they​’ve managed to​​​:

  • Reduce internal times and ​streamline ​processess

T​​​he platform ​has ​made it possible to simplify the creation and management of content, optimizing resources and ​improving ​work times.

  • I​ncrease​​​ engagement

T​​​hanks to gamification dynamics, engagement in training has i​mproved​​​, ​resulting​​​ ​in ​a high level of ​use​​​ from employees.

  • Expand its use to multiple areas

What started as a solution to digitize ​the company’s​​​ onboarding process​​ has become a key ​tool​​​ for multiple processes within HR and communication.

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“isEazy Engage has contributed to maintaining our “People in Progress”​ –​​​ ​a​​​ commitment to improve our future, in which we continue to break traditional schemes, ​and ​establish a new way of connecting and relating to our professionals.”

Profesional

Andrés Ortega

HR & Talent Management

ING Spain

Do you want to​ level up​​​ your team’s training?

 

Transform the way your employees access, train, and connect with isEazy Engage:

  • Simple​,​​​ effective communication:Keep your employees connected and engaged, ensuring that everyone is ​in line​​​ with the company’s goals.
  • Knowledge at their fingertips: P​rovide ​your workforce ​​​with​​​​​​ all the information they need: manuals, product catalogs, videos​​ and more​,​​​ so that they can perform their work in the most efficient way.
  • Continuous training in their day-to-day work: Reinforce your team’s learning with attractive​​ interactive content, designed to keep them​​ up to date and ​always ​prepared for d​aily​​​ challenges.
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