CASE STUDY
With more than 90 years of experience and 1,800 employees, Grupo ASV has become the leading company in medical transport, insurance and funeral services.
Despite being a large corporate group, its philosophy of proximity and its service orientation have earned in the trust of nearly 700,000 customers all across Spain.
José Andrés Sánchez Bueno, Corporate Director for People and Culture at Grupo ASV, and Elena Cantó Pastor, Cultural Transformation and Employee Experience Manager, share their experience with isEazy and how its e-learning tools have helped them implement a comprehensive training strategy capable of meeting the training needs of their entire workforce.
Sector
Medical transport
Customers
700,000
Staff
1,800
Technologies
Author, LMS, Engage and Factory
José Andrés Sánchez Bueno
Corporate Director for People and Culture
Grupo ASV
Elena Cantó Pastor
Cultural Transformation and Employee Experience Manager
Grupo ASV
NEED
One of Grupo ASV’s main missions is to help people by providing assistance, reassurance and peace of mind through quality services and personalized customer service. To achieve this, it’s essential to share these values and way of working among its wide network of partners. Nevertheless, the highly specialized nature of the profiles making up each of the Group’s companies compelled it to seek out a comprehensive solution that could meet the training needs of a large, multidisciplinary and highly decentralized team. What’s more, the company needed to meet an even more ambitious goal: transforming all its training processes into a 100% online model. For what purpose? To keep its professionals always up to date and to become more agile when updating its training programs and materials.
“There was one thing that was absolutely clear to us: to make our plans for online training happen, we had to work with only the best. This is why we chose isEazy. For one thing, its LMS made it easy for us to manage our online training projects. And for another, isEazy Factory allowed us to have high-quality training content tailored to us.”
José Andrés Sánchez Bueno
Corporate Director for People and Culture
Grupo ASV.
SOLUTION
To meet all these needs, the Group developed a strategic plan focused on developing the professional profiles of all the members of its organization. To do this, it needed an LMS platform that would let it easily manage all its online training projects, aside from quality, interactive and dynamic e-learning courses that would make the training of its employees easier.
In addition, isEazy’s intuitive and powerful authoring tool also lets the Group edit its e-learning courses in an agile and autonomous way. It can even create them from scratch, for even greater autonomy. At present, aside from LMS, Author and Factory, the Group uses isEazy Engage. Thanks to this app, it has managed to bring training even closer to their employees, so they can access it anytime, anywhere, and amplify its appeal thanks to its different gamification dynamics.
With this platform, say goodbye to the traditional concept of LMS to offer an attractive and intuitive learning experience. What’s more, its ease of use is the reason why Grupo ASV was able to easily manage its training and keep its entire workforce up to date.
“isEazy LMS has been key in creating an ongoing training plan in our organization. Even amidst th COVID-9 pandemic, it made it possible for us to keep the entire workforce up to date and provide sucurity due to how easy it was to update our training materials.” José Andrés Sánchez Bueno, Corporate Director for People and Culture at Grupo ASV.
The most agile and intuitive way for Grupo ASV to always keep its training content up to date. In addition, thanks to its different interactive elements, isEazy Author enabled it to create much more attractive content, ensuring the completeness of its training.
“The speed with which we can update our guides, procedures and training content is the reason why isEazy Author is now our go-to when it comes to transmiting our knowledge and corporate culture.” José Andrés Sánchez Bueno, Corporate Director for People and Culture at Grupo ASV.
Thanks to the nature of its instructional design, isEazy Factory was able to choose the most suitable resources to meet ASV’s training objectives. The attractive and striking design of the courses, together with their games and exercises, have increased attendance and knowledge retention.
“Training content that has a lot to do with your day-to-day activities, with situations you can actually identify with, always leads to greater engagement. It’s been a snap with isEazy Factory.” José Andrés Sánchez Bueno, Corporate Director for People and Culture at Grupo ASV.
isEazy Engage has enabled the Group to create training tailored to the new needs of digital employees: agile, dynamic and always available. It has microcontent and games that let hem gain and reinforce knowledge by spending just a few minutes a day.
“Thanks to isEazy Engage, we’ve brought training closes to our employees’ daily routines. The fact that they can access it anytime, anywhere means we’re right there with them while they’re doing their jobs, ensuring better service for our customers.” José Andrés Sánchez Bueno, Corporate Director for People and Culture at Grupo ASV.
RESULTS
Thanks to isEazy’s different tools, Grupo ASV was able to effectively manage the entire online training process of its employees, modernizing its e-learning offerings and providing quality learning right at the entire workforce’ fingertips.
The experience has been so positive that in the coming months, it hopes to deploy another one of isEazy’s solutions–isEazy Skills–with the aim of promoting the professional development of their employees through a complete catalog of training courses and programs.
“Our experience with isEazy was simply amazing! It’s an absolute pleasure to work with people who are so professional and passionate about what they do.”
Elena Cantó Pastor
Cultural Transformation and Employee Experience Manager
Grupo ASV
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