Fondo

CASE STUDY

How Telefónica Spain optimized its training and transformed its reskilling processes with isEazy

Imagen del grupoDerecho

About Telefónica

Telefónica Spain is one of the world’s leading telecommunications companies, committed to making the world more human by connecting people’s lives. With a strong presence in Europe and revenues of more than 12 billion euros, it is recognized for its leadership in connectivity, television, and mobile networks.
 
In response to industry transformations and changes in services offered in recent years, Telefónica decided to invest in an ambitious reskilling program to prepare its employees with the new skills they needed.
 

The Telefónica team

In the words of David Martín, project leader for skills and learning experience, today the sector “is undergoing a profound transformation, where it is no longer just about voice minutes, but about ultra-fast connections, television, and cybersecurity. We needed to empower our team for this change.”

logotipo

Founded

1924

Industry

Telecommunications

Reach

Spain and Europe

Workforce

100,000+ employees

Technology

isEazy Author. isEazy Skills and isEazy Factory

Autor

Roberto Prada

Learning Manager

Telefónica Spain

NEED

Large-scale reskilling for a digital transformation

 

With the transformation of its business model and the growing significance of digital services such as cybersecurity, Big Data, and cloud computing, Telefónica Spain faced the challenge of training its employees in a wide range of new skills.

 
However, the size of and geographical range of its workforce, combined with the nature of the fast-evolving tech market, meant that they needed a comprehensive and flexible training approach.

Imagen

“The challenge was to develop a reskilling program for all our professionals, not just a few, and cover the new needs in technical and digital skills.”

Profesional

Roberto Prada

Learning Manager

Telefónica Spain

Imagen

SOLUTION

An innovative training ecosystem with isEazy

Telefónica Spain relied on isEazy to design and implement a training strategy built on three fundamental pillars: agile content, an effective methodology, and cutting-edge technology. These solutions allowed them to carry out a comprehensive reskilling plan for their more than 18,000 employees.

Ad hoc content generation

With isEazy Author, Telefónica has successfully streamlined its content production processes, creating high-quality e-learning courses quickly and efficiently. This tool has enabled the design of dynamic and engaging resources tailored to the specific needs of each group, ensuring personalized and effective training.

E-learning course factory

Through isEazy Factory, Telefónica has also gained access to new training resources in record time, delivering outstanding results. This service has been crucial in ensuring that training aligns with the company’s strategic goals and reaches all employees consistently.

Catalog for the reskilling of professionals

With this solution, Telefónica built a solid foundation of training content, providing its employees with a vast library of digital and interpersonal skills courses. This enabled professionals to refocus their careers and gain the skills they needed for the future.

RESULTS

A qualitative leap in training and corporate communication

Since implementing isEazy’s solutions, Telefónica Spain has achieved significant re

Icono

93% received training

With more than 18,000 professionals participating in some activity and a 20% increase in the number of training hours.

Icono

Digitization of learning

Online training increased significantly, establishing itself as the preferred format after the pandemic.

Icono

Impact on the business

Training increased not only in quantity but also in quality, directly impacting the critical capabilities that Telefónica needed for its digital transformation.

“Training has a clear impact on the business. It’s not just about offering more training but delivering quality information that transforms the profiles we need.”

Profesional

Roberto Prada

Learning Manager

Telefónica Spain

Would you like to see these results in your company too?

 

isEazy offers you 6 innovative solutions to help transform your company’s talent, with a flexible approach tailored to your specific needs:

  • Optimize training: simplify the creation and management of content, ensuring access to quality training anytime, anywhere.
  • Increase engagement: provide an interactive learning experience that motivates your employees to actively participate.
  • Develop skills: align your employees’ competencies with the demands of the market and the organization.
  • Facilitate digital transformation: adopt modern methodologies to efficiently address the challenges of digital transformation.
  • Improve efficiency: reduce costs and production time while increasing training effectiveness and employee performance.
Imagen

Other related success stories

BBVA-hero Logotipo
Logotipo

​​How we​​​ help BBVA digitize and create content with the highest​ interactivity​ standards​

BBVA's mission is to make the opportunities of this new digital era available to everyone, driving technological innovation and sustainability.

Logotipo
Logotipo

How to create and manage a personalized learning experience for a growing team

Pepco Iberia aimed to increase its workforce from 2,000 employees to 3,000 employees each year.

Imagen
Logotipo

How we helped Clarel to train the professionals of its more than 1,000 points of sale

Clarel needed to turn its entire sales team into experts on its product catalog and, above all, on the latest developments in its own brand.