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How MAPFRE turn e-learning into sales with isEazy
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CASE STUDY
We helped Petit Palace to bring out their employees’ talent through mentoring
About Petit Palace
Petit Palace is a boutique hotel chain that turns emblematic buildings into small palaces with their own personality and charm. The success of these delightful hotels can also be explained by how they treat their customers. Petit Palace’s mission is to ensure that every guest enjoys a unique and personal experience during their stay at any of its 35 locations throughout Europe.
To enable their spaces to continue growing, they decided to strengthen their development initiatives, paying special attention to sharing the know-how of their most experienced professionals.
The Petit Palace Team
Alfonso Castellano, CEO of Petit Palace, and Esther Ortega, Human Resources Manager at the hotel chain, tell us how the experience went and how they were able to get 100% participation in the project and a knowledge retention rate of greater than 84%.
Sector
Hostelery
Region
Spain
Workforce
+500
Creation
2001
Alfonso Castellano
CEO
Petit Palace
Esther Ortega
HR Director
Petit Palace
Edurne Vázquez
Strategic Project Manager
Petit Palace
NEED
Fostering talent within the company
With the goal of fostering talent within the organization, Petit Palace decided to strengthen its development initiatives and turned to isEazy Skills to bring the project to life.
The company needed to design a practical, tailored training plan in Mentoring to turn executives and middle managers into mentors, capable of guiding and transferring knowledge to their mentees.
“We decided to strengthen our development initiatives by focusing on sharing one of Petit Palace’s greatest resources: the know-how of our most experienced professionals.”
Alfonso Castellano
CEO
Petit Palace
SOLUTION
A blended Mentoring training program
With isEazy’s support, a blended Mentoring training program was designed with two phases: one of sequential e-learning training, where participants could learn in a digital environment with high-impact educational resources.
This was complemented by two in-person sessions, each led by an expert in the corresponding competency.
“To bring the project to life, we turned to isEazy, the tech company specialized in e-learning and skills development. They proposed a Mentoring training program designed to turn executives and middle managers into mentors capable of guiding and sharing their knowledge with the rest of our employees.”
Esther Ortega
HR Director
Petit Palace
RESULTS
Petit Palace enhances its team’s talent through Mentoring with 100% participation
Thanks to an innovative methodology, Petit Palace’s future mentors were able to internalize successful behaviors during the online phase and apply that knowledge to their daily work during the in-person sessions.
As a result, the hotel chain achieved 100% participation in the project and a knowledge application rate of over 84%.
Direct impact on engagement and knowledge application:
100%
participation in the project during all online and in-person sessions.
+84%
knowledge application in the daily tasks of professionals.
“Becoming a mentor at Petit Palace was a truly enriching experience. Through the training, we learned in a dynamic and practical way, with all kinds of examples such as videos and infographics, and with the guidance of a Mentoring expert who supported us throughout all the in-person sessions.”
Afirma Edurne Vázquez
Strategic Project Manager
Petit Palace
Do you want this to happen in your company too?
isEazy is the perfect choice for your organization if you’re looking for…
- All the tools you need for a complete end-to-end e-learning experience. Onboarding, upskilling, internal communication… What’s your goal?
- The most cutting-edge, innovative technology. Now, reaching your training goals is easier than ever.
- Success, without complications. Learners and trainers will love the design of our products—simple and intuitive for everyone.
What are you waiting for?
Get instant access to our corporate training course catalog.
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