General terms and conditions

Sections

1. Identification.

• Owner: BIZPILLS GROUP BPO (here in after, “BIZPILLS GROUP” or the “Owner”)
• Tax ID No: B88248182
• Registered address: Registered on the twenty-seventh day of November two thousand and eighteen, in volume 38420, folio 40, entry 1, page M-683465.
• Registration details: Companies Registry of Madrid, volume 35.565, folio 21, section 8, page M639594.
• E-mail: marketing@iseazy.com
• Telephone: (+34) 902 534 004
• Fax: +34 917 266 476

2. Object.

This document establishes the general contracting conditions (hereinafter, the “Contracting Conditions”) that shall govern the purchase by users of any of the products and/or services offered through the BIZPILLS GROUP website (hereinafter, the “Website” or the “Platform”, indistinctly), located at the URL: www.iseazy.com

Any matter not expressly provided for in these Terms and Conditions shall be deemed to be reserved to BIZPILLS GROUP, without prejudice to the application of the provisions of the regulations in force.

Furthermore, BIZPILLS GROUP reserves the right to make changes and/or updates to the Terms and Conditions for any reason whatsoever, of which the customer shall be informed in advance for acceptance or rejection in the event that they are substantial. In any case, the user shall be deemed to have expressly accepted such modifications or updates if he/she re-hires the services offered by BIZPILLS GROUP through the Website.

If accepted by the user, the new Terms and Conditions shall fully replace the terms and conditions in force up to that time, and shall take effect for new subscriptions contracted by the user as of the date of acceptance of the new Terms and Conditions.

The marking of the corresponding box in the contracting process, as well as the fact of following telematically all the steps of the same one, supposes the express acceptance of the present Conditions of Contracting on the part of the user, having the same validity that the face-to-face signature of the same one. In this way, the user acknowledges being a person with sufficient capacity to assume the obligations arising from their actions through the Website, which has previously read and understands its contents.

In any case, in order to contract with the Holder, the user must be of legal age (≥ eighteen (18) years) and have full legal capacity to enter into contracts.

The entire contracting process shall be carried out in Spanish or English.

3. Operation of the Website.

The Website consists of a SaaS (Software as a Service*) platform for the creation of digital content for professionals who want to create professional content without the need for technical knowledge (hereinafter, the “Products” or “Services” interchangeably), which may be contracted by users in accordance with the provisions of these Terms and Conditions.

All communications with the user by BIZPILLS GROUP will be made electronically.

*Our cloud service provider is Microsoft Azure and our own servers are configured and serviced from the Azure North Europe (Ireland) datacenter.

4. User registration.

The user can register in the various forms on the web and try our products for free. The registration can be done electronically from any type of device, where you will be required the necessary data to manage their high, must be entered the necessary data complete, real and truthful, since it will be the only way we will be able to offer the Products and / or Services correctly and manage the contracts made, as well as, if necessary, contact our users.

Access to the Website implies full acceptance of these Terms and Conditions, without prejudice to the specific conditions provided for certain and specific services, which shall be understood to be accepted by the mere use of the same.

Under no circumstances shall BIZPILLS GROUP be responsible for the veracity of the registration data provided by users, and each user shall be responsible for any consequences, errors and failures that may subsequently arise from the lack of quality of the data.

BIZPILLS GROUP will retain the data of any account for a period of 6 months after the deletion of such account. The user will then be able to request reactivation of his account during this period. BIZPILLS GROUP will evaluate each case as to whether or not to proceed with such reactivation.

ISEAZY AUTHOR

FREE Plan Conditions.

BIZPILLS GROUP reserves the right to terminate or modify the FREE plan Service at any time, without prior notice. The Service is provided on an “as is” and “as available” basis without warranty or condition, express, implied or statutory. BIZPILLS GROUP makes no assurances that the Service will be uninterrupted or error-free and customers use the application at their own risk.

In addition, BIZPILLS GROUP reserves the right to delete accounts with FREE plans that have no activity for 6 consecutive months.

Pricing plans

At any time the user will have the option to choose between one of the following subscriptions:

• Professional: 69€ per month
• Business: 199€ per month for 2 authors (the account administrator user can sign up additional authors for 89€ per month per author)

All ISEAZY AUTHOR plans are subject to the user’s commitment to responsible use of bandwidth. Each plan has a limit of 1 Gigabyte / Month.

BIZPILLS GROUP reserves the right to make any changes it deems appropriate to its pricing plan. BIZPILLS GROUP undertakes to notify users who may be affected sufficiently in advance.

ISEAZY SKILLS:

Free Trial Conditions

BIZPILLS GROUP reserves the right to terminate or modify the isEazy Skills Free Trial Service at any time, without prior notice. The Service is provided on an “as is” and “as available” basis without warranty or condition, express, implied or statutory. BIZPILLS GROUP makes no assurances that the Service will be uninterrupted or error-free and customers use the application at their own risk.

In addition, BIZPILLS GROUP reserves the right to delete free trial accounts that have no activity for 6 consecutive months.

Pricing plans

At any time the user will have the option to choose between one of the following subscriptions:

• Team: 248€ per month
• Professional: 398€ per month
• Business: 596€ per month

All ISEAZY SKILLS plans are subject to the user’s commitment to responsible bandwidth usage.

BIZPILLS GROUP reserves the right to make any changes it deems appropriate to its pricing plan. BIZPILLS GROUP undertakes to notify users who may be affected sufficiently in advance.

4.1. Registration requirements.

In order to register as a user, it is an essential requirement to be over eighteen (18) years of age and to provide all the required and mandatory information.

Likewise, the registered user assumes that the password and the user account are personal and non-transferable.

The password must be generated by the user according to the rules of robustness and complexity established from time to time by the Owner. The password created by the user will have an unlimited temporary validity, only subject to the time that the Website, or the section of the same that requires access by password, remains active.

Notwithstanding the foregoing, the user may change his password at any time, using the tools made available by the Owner through the Website.

The user agrees to make diligent use of your password and keep it secret, and may not transmit it to any third party. Consequently, users will be responsible for the proper custody and confidentiality of any identifiers and / or passwords you have selected as registered users, and agree not to transfer its use to third parties, either temporarily or permanently, or allow third party access to your account. The user shall be responsible for the lawful use of the Website, and shall be liable for any damage caused by a third party who accesses the Website using his or her access credentials.

By virtue of the above, it is the user’s obligation to immediately notify the Owner of any fact that allows the misuse of identifiers and / or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to their immediate cancellation. As long as such facts are not communicated, the Owner shall be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorized third parties.

4.2. Cancellation as a registered user.

The User may, at any time, request to unsubscribe from the Website, by simply requesting it through the platform itself.

In any case, once the cancellation has been made, the user may request a new registration, except for the right of the Owner not to accept such registration in specific cases specified in the “Legal Notice” in the clause called “Rules of Use” or in case of conflict or dispute between the parties.

5. Electronic Contracting.

In accordance with the provisions of Article 23 of Law 34/2002, of July 11, 2002, on services of the information society and electronic commerce, contracts concluded by electronic means will produce all the effects provided for by the legal system, when the consent and other requirements necessary for their validity are met.

In any case, the electronic medium containing these Terms and Conditions of Business concluded by electronic means shall be admissible as documentary evidence in the event of a dispute between the parties.

For these purposes, it shall be understood that the completion of all the phases of the subscription process and, if applicable, the payment of the corresponding economic amount, necessarily implies the provision of the consent required for the contracting.

Likewise, and in accordance with the provisions of article 27 of Law 34/2002, of services of the information society and electronic commerce, all the information related to the contracting procedure is made available to the users, prior to the beginning of the contracting procedure, which will only be applicable in the event that the user decides to proceed with the contracting through the Web Site.

5.1. Previous information.

The present Contracting Conditions are at the disposal of all the users of the Web Site from the following link of free form.

Access to the contracting process is completely free of charge. At any time the user may opt for a paid subscription and consequently pay the corresponding economic amount, without any additional associated cost apart from those derived from the user’s Internet connection.

The Products and/or Services offered by BIZPILLS GROUP are perfectly described on the Website, not including any issues that have not been expressly indicated.

The contract between BIZPILLS GROUP and the user is understood to be perfected from the moment the user completes the contracting procedure by pressing the “Finish” button, it being understood that the completion of all the phases of the electronic contracting procedure and the inclusion of all the data requested, together with the ticking of the corresponding box relating to the acceptance of these Contracting Conditions, is a direct manifestation of the user’s willingness to accept the same.

BIZPILLS GROUP, as a provider of an information society service, shall file the electronic document formalizing this contract. This electronic document will be accessible to the user via the link provided, from where it can be downloaded and printed, and which will include these Terms and Conditions of Contract.

BIZPILLS GROUP shall introduce adequate and sufficient technical means to identify and correct technical errors in the management of the information insofar as it is its responsibility to do so.

The language in which the contracting procedure shall be carried out and in which this contract is formalized shall be, unless otherwise indicated, Spanish or English.

5.2. Contracting procedure

The procedure for contracting the Products and/or Services offered by BIZPILLS GROUP is carried out completely electronically through the Website. Any person with Internet access may carry out the contracting process, and all the Products and/or Services offered through the Website are publicly accessible, with no restrictions whatsoever on their visualization.

The complete procedure to be followed by all users wishing to contract the Products and/or Services offered by BIZPILLS GROUP through the Website shall be as follows:
 

1. Once the user has accessed the ISEAZY Website, he/she must select the subscription he/she wishes to obtain and proceed to purchase it by selecting the “Contract” button. It is important that the user reviews the descriptions of the Product and/or Service, as well as conditions, terms and final prices.
2. All subscriptions that the user has selected may be deleted if the user no longer wishes to purchase any or all of them. If, on the other hand, you wish to continue to obtain a subscription, you must read and expressly accept these Terms and Conditions and the Privacy Policy.
3. The user must then enter the desired payment method from among those offered by BIZPILLS GROUP on the Website, which are as follows: credit card or debit card. At no time will BIZPILLS GROUP have access to your bank details, these being directly managed by the corresponding banks in our payment gateway.
4. Once this process has been completed, a summary screen of the purchase will be displayed, notwithstanding the fact that the user will automatically receive an e-mail confirming that the subscription has been successfully completed. This e-mail will describe the characteristics of the user’s subscription, and this document will serve as accreditation for any type of claim. If you do not receive this e-mail, please check your “junk mail” or “spam” folder and, if you do not find it in this section, please inform us as soon as possible so that we can solve the problem.
5. The user will be able to find all the information of his purchase, as well as of all those that he had realized previously, in his private area of the Web site, where, previous identification, he will be able to see the summary of his orders.

5.3 Economic conditions

The price of the Products and/or Services offered by BIZPILLS GROUP through the Website is indicated next to the description of each of these, being shown in all cases in the official currency of the European Union, the Euro (€).

5.3.1 Prices.

The current price of the Products offered will be indicated at all times on the Website next to its description, being publicly accessible, without the need to be registered as a user to view it.

The price shown shall be subject to the legally applicable taxes depending on the nature of the transaction and the parties involved and any other applicable expenses. Notwithstanding the foregoing, the final price will include all those increases or discounts that are applicable, expenses charged to the user and additional costs for ancillary services, payment methods, etc.

In any case, all these amounts will be shown to the user in detail during the contracting process.

5.3.2 Payment and invoicing.

For the payment of the corresponding economic amount, the user must first enter his/her billing information and payment method, i.e. credit card, debit card and, depending on whether it is an end user, a Spanish company or a company from the European Union who contracts the Products and/or Services, the corresponding VAT will be applied according to the rules of localization of the tax.

Once the user has contracted the Services and paid the corresponding payment through any of the payment methods made available to users by BIZPILLS GROUP, BIZPILLS GROUP will send the user an e-mail containing information regarding the Products and/or Services purchased, their price and applicable taxes.

In any case, the payment of financial amounts over the Internet will be made through the Website provided by an external financial institution, which in any case will be hosted on a website under SSL secure protocol. Specifically for payment, BIZPILLS GROUP uses Stripe, an online payment system that facilitates Internet transactions and has numerous advantages such as the fact that all international credit cards are accepted and that BIZPILLS GROUP does not store the user’s credit card details under any circumstances. For your identification, please confirm that the web address of the page from which you are going to make the payment begins with https://.

In any case, the purchase will only be effective when BIZPILLS GROUP receives confirmation of payment from the bank that owns the payment gateway. If the transaction is for any reason denied by such entity, or if the full amount corresponding to the amount of the Products and/or Services is not provided (including surcharges for handling fees and bank transfer fees), the purchase will be suspended, informing the user that the transaction has not been completed.

Once full payment has been received, BIZPILLS GROUP will automatically send the invoice corresponding to the purchase made to the user’s e-mail address. By accepting these Terms and Conditions, the user expressly agrees to receive the invoice electronically. If the user wishes to receive the invoice on paper, he/she may contact BIZPILLS GROUP indicating the postal address to which the invoice should be sent. The invoice may be issued directly to the user as an individual, to the user as a self-employed person or to the company for which the user works.

Furthermore, in accordance with the legislation in force, BIZPILLS GROUP may not subsequently change the invoicing of sales made. Therefore, the invoice shall be issued in the name of the natural person contracting the Products and/or Services, and the user must therefore ensure that the order is placed in the correct name, and duplicate invoices may not be issued to send to third parties, nor may they be issued after the warranty period has elapsed.

6. Warranties

6.1. Liability of BIZPILLS GROUP

BIZPILLS GROUP undertakes to ensure that the content, data or information relating to the Products and/or Services offered through the Website are reliable, truthful and accurate, and is responsible for the prices and characteristics advertised. However, BIZPILLS GROUP shall not be liable for any information that has been entered, displayed or modified by third parties unrelated to BIZPILLS GROUP.

Any photographs, texts, graphics, information or characteristics reproduced that illustrate the Products and/or Services are not contractual and may therefore vary. However, we always ensure that the description of the same is as close to reality as possible.

6.2. Customer service

BIZPILLS GROUP, as the party responsible for the Website and in charge of marketing the Products and/or Services offered through the same, provides users with a customer service department, available at the following e-mail address: marketing@iseazy.com , which will give due attention to all queries, complaints and suggestions raised in relation to the subscription of any of the Products and/or Services.

Specifically, the contact channels made available to users are as follows:

• E-mail: marketing@iseazy.com
• Telephone: (+34) 902 534 004

We will respond to complaints or queries received as soon as possible.

There are complaint forms available to the consumer and/or user.

7. Responsibilities.

The parties undertake to comply with their legal and contractual obligations under these Terms and Conditions. If one party fails to comply with any of its obligations or hinders the other party’s compliance with its obligations, the other party shall be entitled to claim compensation for damages caused, both for consequential damages and lost profits.

The parties shall be liable for any breaches personally incurred by them, and the other party shall be indemnified for any error, fault or negligence not attributable to it, and for any damage resulting from such breaches or errors attributable to the other party.

BIZPILLS GROUP shall not be liable in the cases described in the Legal Notice of the Website with respect to the Products and/or Services offered through the Website. Likewise, in particular, BIZPILLS GROUP shall not be liable in the event of unavailability of the Website or the impossibility of contracting the Products and/or Services when this is due to circumstances beyond BIZPILLS GROUP’s control, force majeure or error in the contracting process or data provided by the user. However, in such cases, BIZPILLS GROUP will contact the user in order to find the best solution to the case.

BIZPILLS GROUP shall use all commercially and technically reasonable efforts to keep the Products and/or Services offered through the Website available, which is an obligation that shall not, however, apply to any lack of availability or performance caused by:
 

1. Temporary inactivity of the Website due to updating and/or technical maintenance, of which prior notice shall be given by publication on the Website itself within a maximum period of 48 hours, provided that these circumstances are known or communicated to BIZPILLS GROUP more than 48 hours in advance.
2. Causes beyond the control of BIZPILLS GROUP: force majeure, Internet access problems, technological problems beyond the diligent and reasonable management of the Website owner, actions or omissions of third parties, etc.

In all of the aforementioned cases, beyond the control and due diligence of BIZPILLS GROUP, there shall be no compensation to the user for loss of profits, damages or losses.
In the event of closure or suspension of the Website for reasons beyond the control of the parties, the user will be promptly informed of the transfer of the service to a new domain, modifying only the provisions of this contract in relation to the domain in which the Website remains active.

8. Safeguard clause

All the clauses or ends of the present Contracting Conditions must be interpreted in an independent and autonomous way, not being affected the rest of stipulations in case one of them has been declared null by judicial sentence or firm arbitral resolution. The affected clause or clauses shall be replaced by another or others that preserve the effects pursued by the Website’s Terms and Conditions of Contract.

9. Resolution of controversies

The present relationship between the Parties, as long as the legislation applicable to each one of them allows it, will be governed by the Spanish legislation in force at any time. Thus, for any litigious matter related to this Website or any other of those that depend on it, and provided that the legislation so permits, the Spanish legislation in force at the time of the dispute shall apply, and the Courts and Tribunals of the city of Madrid (Spain) shall be competent for the resolution of all disputes arising from or related to the use of this Website.

To file claims in the use of our Products and / or Services, you can contact us by mail to the electronic or physical address indicated in the “Identification” section, committing ourselves to seek at all times an amicable solution to the conflict.

In addition, any user residing in the European Union has the possibility to go to the Online Dispute Resolution Platform (ODR), through the following link. For any questions about this platform, the user can contact the European Consumer Center in Spain, located in Madrid, calle Príncipe de Vergara 54, 28006, telephone 918224555.