Brain
The first AI trained to teach
Author
The #1 AI-powered authoring tool on the market
Factory
Custom e-learning content factory
Skills
Comprehensive power skills course catalog
LMS
All-in-one LMS platform with AI
Engage
App for managing frontline teams
FEATURES
AINew
Unlock your full potential and speed up course creation with artificial intelligence.
Accessibility
Automatically meet accessibility guidelines—without sacrificing interactivity!
Interactivity
Boost engagement with interactive, ready-to-use activities that make learning fun.
Course Creation
Reduce the time it takes to create your e-learning courses with our authoring tool.
Distribution
We offer you different distribution options, so that nothing can stop you.
SCORM
Publish your course in SCORM format and share it on any LMS.
SERVICES
Instrucional Design
Surprise your students with multimedia and interactive content.
Custom Courses
We create e-learning courses for you—tailored to your needs and hassle-free!
Virtual Reality
Turn learning into an immersive experience.
Custom Avatars
Give your courses and videos a unique touch with personalized avatars.
Audiovisual FactoryNew
Turn training into something dynamic and visual with engaging videos.
CATALOG
Course catalog
Over 600 skills and competency courses to help you adapt to your team's needs.
Microsoft Copilot AcademyNew
Your professionals will learn how to apply Copilot AI to key processes within your organization.
Artificial Intelligence Academy
Train your teams in the practical use of AI to boost productivity and innovation in your company.
Cybersecurity Academy
Capacita a tu empresa con el catálogo más completo en seguridad digital corporativa.
Use cases
Choose the solution that best fits your needs
Industries
Solutions for all types of industries
USE CASES
Onboarding
Facilitate the onboarding process, productivity and engagement of your new employees.
Upskilling
Boost your team's skills and prepare them for the challenges of the future with upskilling.
Microlearning
Discover all the advantages of microlearning and boost your training results.
Gamification
Enjoy addictive training that will get your professionals hooked.
Internal Communication
Improve communication in your company and enjoy an aligned and committed team.
Mobile learning
Agile, flexible, and interactive learning—built for today’s digital-first workforce.
INDUSTRIES
Banking and financial services
Training in compliance, cybersecurity, customer service, and key skills development.
Pharmaceuticals and healthcare
Digital onboarding, regulatory updates, and ongoing training for healthcare staff.
Retail and consumer
Agile and scalable training for in-store, operational, and customer service teams.
Industry and manufacturing
Training in processes, safety, and corporate culture for distributed teams.
Education and training
Digital solutions for training centers, internal academies, and corporate universities.
Technology and telecommunications
Development of technical talent, digital skills, and upskilling and reskilling programs.
CLIENTS
MAPFRE
How MAPFRE turn e-learning into sales with isEazy
Pepco
A personalised learning experience for a growing team.
BBVA
Digitisation and creation of high quality e-learning content.
Shiseido
We increase the engagement of the training with a social and gamified app.
Telefónica
Large-scale reskilling for the company's digital transformation.
Vodafone
A personalised learning experience for a growing team.
More than 1,000 companies already rely on isEazy.
MEET ISEAZY
Events
Discover our upcoming events and connect with the future of e-learning.
News
Find out the latest news about isEazy: press releases, partnerships, updates...
Contact
Leave us your personal details and we will contact you as soon as possible.
About isEazyNew
Find out more about our company.
Careers
We are looking for the best talent, join our team!
Partners
Become our partner and grow your business.
INTERESTING RESOURCES
Blog
The best content on e-learning: trends, tools and key strategies.
Whitepapers
Gain valuable insights and stay ahead of industry trends.
Product releases
The latest news and releases of our e-learning products and solutions.
Glossary
Definitions of the most commonly used terms and key industry concepts.
Guides
Discover the best step-by-step tips and tricks to optimize your L&D strategy.
Webinars
Video sessions on our products, trends and more
Comparatives
Compare e-learning solutions available on the market and choose the most suitable one.
Online Course in
How to Deliver Bad News
to a Customer
Saying no can build loyalty too, if it’s said well. Get your team ready
to deliver a refusal with professionalism and empathy
without the customer walking out the door.
What will your team learn?
- Deliver a refusal with professionalism and empathy, in those situations where you simply cannot give the customer what they are asking for.
- Prepare the difficult conversation before having it, so nobody improvises at the exact moment when the relationship is most at stake.
- Minimise negative reactions by taking care of the how: the order things are said in, the tone and the words you choose.
- Convey support and a genuine willingness to help even when the answer is no, so the customer isn’t left alone with the problem.
- Offer alternatives and ways forward where they exist, so the conversation doesn’t end in a dead end.
- Keep the relationship with the customer alive after the bad news, which is exactly where the quality of your service shows.
Methodology:
This is a knowledge pill: a short, very focused format designed to
solve one specific situation and be applied in the very next conversation with a customer.
Duration
30 minutes
Level
Beginner
Format
100% online · at your own pace · no fixed dates
Languages
EN · ES · MX · BR · IT · FR
LMS compatibility
SCORM
Who is this course for?
Learner profile
For anyone who wants to know how to give bad news to customers in difficult situations. Especially recommended for those who want to handle delicate communication at those moments, minimising negative reactions and conveying support.
Experience level
Beginner level. No previous knowledge required.
Industry
Applies to any sector dealing with customers, and is especially useful where refusals are frequent: banking and insurance, telecoms, logistics and delivery, travel and healthcare.
Team size
Useful from small service teams to large contact centres, where it also stops everyone inventing their own way of saying no.
Turn a “no” into a conversation
the customer actually appreciates
Preparing the conversation, tone, offering alternatives, keeping the relationship…
in 30 minutes your team learns to deliver bad news without losing the customer.
Customers who come back, not ones who leave
Retaining costs far less than acquiring. A team trained in customer service turns every interaction into a reason to return, not a reason to complain.
Fewer issues that escalate
Most complaints come not from the problem itself but from how it was handled. With the right approach, your team resolves at the first contact and stops piling up open cases.
The same quality across every channel
Phone, chat, counter or email: customers expect the same everywhere. Training your team brings one consistent style of response so the experience doesn’t depend on who picks up.
Teams that cope better under pressure
Dealing with customers is draining. Having tools to handle tense situations reduces stress and turnover in front-line roles.
Ready to use from the first shift
This isn’t marketing theory: it’s specific phrases, gestures and routines your team can use with the very next customer.
SKILLS CATALOG
A catalog that grows with you
With more than 600 courses available and content in 8 languages -Spanish, English, German, French, Italian, Portuguese, LATAM Spanish and Brazilian Portuguese-, your team always has the training it needs, in its own language. We add new titles every month, so the catalog never goes stale.
Part of a catalog built to go further
3 academies specialized in the most in-demand skills on the market: artificial intelligence, Microsoft Copilot and cybersecurity.
AI Academy
Artificial Intelligence Academy
Train your teams in the real-world use of AI to boost productivity and innovation across your company.
Microsoft Copilot Academy
Microsoft Copilot Academy
Your people will learn to apply Copilot’s AI to the key processes of your organization.
Cybersecurity Academy
Cybersecurity Academy
Train your company with the most complete catalog in corporate digital security.
Other related customer service courses
Not quite what you’re looking for? Take a look at all our customer service courses!
Customer Service
Online Course in Delivering Bad News to Customers
Maintaining a strong relationship with customers involves handling even the most delicate situations. This course prepares your team to communicate bad news with empathy and professionalism, minimizing negative impact and reinforcing trust. Through specific techniques and practical strategies, they will learn to offer alternative solutions and turn a difficult experience into an opportunity to strengthen the business relationship.
30 minutes
Br
En
Es
+ 2
Customer Service
Online Course in Senior Customer Service
Providing exceptional service to senior customers is an opportunity to stand out. This course helps your team eliminate biases and develop clear, respectful communication tailored to the needs of more experienced generations. They will learn to build trust, show empathy, and personalize their approach to create memorable experiences that strengthen relationships with this valuable customer segment.
60 minutes
En
Es
Lat
Customer Service
Online Course in Customer Experience
Surprising your customers is not a matter of luck but of strategy. Prepare your employees to identify what customers truly value, improve every stage of their experience, and create connections that go beyond a simple transaction. Your team will discover how to understand the customer journey, appreciate emotions, and deliver service with a personal touch that leaves a lasting impression.
60 minutes
De
En
Es
+ 3
Hundreds of companies already trust isEazy Skills
+150
Satisfied customers
+500
Projects
+1M
Students
+40
Countries
Award-winning e-learning training
Recognized by leading companies and professionals in the e-learning industry.
“We didn’t want to limit ourselves to technical training—we needed to develop the key skills for commercial success. With the isEazy Skills catalog, we’ve built a skills academy that combines practical, engaging training aligned with our teams’ real challenges.”
Nicolás Melo
Sales Trainer
“With the isEazy Skills course catalog, our employees gained valuable, personalized learning experiences in an innovative way, achieving over 90% course completion and 93% knowledge retention.”
Rebeca Vaillo
HR Specialist
“With the isEazy Skills course catalog, we’ve implemented a reskilling program for all our professionals—not just a select few—effectively addressing the new technical and digital skills required.”
Roberto Prada
Learning Manager
“isEazy Skills has been a game-changer for our training programs. With its comprehensive course catalog, we’ve enriched our Afflelou Academy and ensured our internal development plans stay up to date.”
Ana Díaz Llorente
Training Manager
Training Industry
2026
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2026
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2026
eLearning Industry
2026
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2026
eLearning Industry
2026
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2026
eLearning Industry
2026
Brandon Hall
2025
Training Industry
2025
Training Industry
2025
eLearning Industry
2025
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2025
eLearning Industry
2025
eLearning Industry
2025
Capterra
2025
G2
2025
G2
2025
G2
2025
Training Industry
2024
Brandon Hall
2024
eLearning Industry
2024
eLearning Industry
2024
eLearning Industry
2024
Crozdesk
2024
Crozdesk
2024
Crozdesk
2024
Frequently Asked Questions About Customer Service Training Courses
How do these courses help improve customer relationships?
isEazy Skills courses teach your employees practical techniques to manage interactions with empathy, quickly resolve problems, and create experiences that build trust and loyalty. A well-prepared team turns each contact into an opportunity to strengthen customer relationships.
What sets isEazy Skills customer service courses apart?
We focus on practical and dynamic learning. The courses include exercises and activities that allow participants to apply what they’ve learned from day one. Plus, they are constantly updated to reflect the latest trends in customer experience.
Are these courses designed only for front-line staff?
No, our courses are useful for any professional who interacts with customers at any point. From sales staff to support teams and project leaders, all can benefit from learning how to effectively manage customer relationships.
What specific skills are developed in these courses?
isEazy Skills customer service courses cover various aspects such as communication and conflict resolution techniques, emotional management, complaint handling, and creating personalized experiences. They also teach how to build trust, improve brand perception, and foster loyalty.
Which sectors benefit the most from this training?
Customer service training is relevant for any sector offering products or services, from retail and tourism to banking and technology. Any company that values customer experience can benefit from our courses.
Would you like to take the leap with isEazy?
Boosting your team’s talent has never been so easy.
